At VesteCraft every jacket is custom-made according to the size, color, and design you choose. Because of this we cannot accept returns if you simply change your mind, select the wrong size, or do not like the fit. Your satisfaction is important to us. If we make a mistake or your jacket arrives with a defect, we will replace it at no cost to you.
We will send a new jacket if:
- The jacket is damaged or defective.
- You received the wrong size, color, or design
- There is a stitching or quality issue.
We cannot accept returns or exchanges if:
- The jacket matches your order but the fit is not what you expected.
- Delivery is delayed by the courier.
- You entered the wrong size or information when placing your order.
How to request a replacement:
Contact us within 24 hours of receiving your jacket.
Email us at info@vestecraft.com
Include:
- Your order number.
- Clear photos of the issue
- A short explanation of the problem
- Our support team is available 24/7 to assist you.
Return shipping:
If your replacement is approved, we will cover the return shipping cost or send the correct item to you free of charge.
Important:
Every jacket is made especially for you, so please double-check your size, color, and customization details before placing your order.